Terms and Conditions spin918

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and spin918 ("Platform"). This document governs all aspects of your use of the website, services, applications and all content provided by spin918.

By accessing, registering for or using any part of the spin918 platform, you confirm that you have read, understood and agree to comply with every provision of this Agreement. If you are acting on behalf of an entity, you also confirm that you have the authority to bind that entity.

These terms are in addition to the spin918 Privacy Policy available on the Privacy Policy page and should be read together with that document.

2 User Eligibility

Use of the spin918 platform is permitted only to individuals who meet all of the following eligibility requirements:

• At least 21 years of age on the date of registration or any transaction;
• Have full legal capacity to enter into a binding agreement;
• Not subject to a gambling exclusion order, whether self-imposed or imposed by a relevant authority;
• Using the platform for personal purposes only and not on behalf of any third party;
• Depositing funds from a legitimate source that belongs to them.

3 Account Registration and Management

3.1 Account Registration

Each user is permitted to hold only one (1) account on the spin918 platform. Opening multiple accounts to claim bonuses, circumvent restrictions or for any other reason is strictly prohibited and may result in the closure of all associated accounts without notice.

All information provided during registration must be accurate, complete and up to date. spin918 reserves the right to request identity verification documents at any time to meet compliance and Know Your Customer (KYC) requirements.

3.2 Password Security

Users are solely responsible for keeping their password and login details confidential. spin918 will not be held liable for any losses arising from unauthorised access to your account. Please contact customer support immediately if you suspect any suspicious activity on your account.

3.3 Identity Verification

spin918 reserves the right to request identity verification via official documents such as MyKad or passport before approving any withdrawal, or in any other situation the platform deems necessary.

4 Deposits and Payment Methods

spin918 accepts deposits via approved payment methods. All deposits are processed in Malaysian Ringgit (MYR) unless otherwise stated.

All deposits are final once confirmed by the system. spin918 is not responsible for delays caused by third parties such as banks or e-wallet providers. Deposits made using unauthorised methods or from third parties may be rejected and returned.

5 Withdrawals

Withdrawals from your spin918 account are subject to the following conditions:

• The minimum withdrawal is RM100 per transaction;
• Withdrawal processing time is between 30 minutes and 3 hours after the request is approved;
• Withdrawals may only be made to the same payment method used for the deposit, unless otherwise considered by the spin918 finance team;
• Users must fulfil any applicable wagering requirements before a withdrawal is permitted;
• spin918 reserves the right to request additional identity verification before approving withdrawals that exceed certain limits.

If there is suspicion of money laundering, fraud or a breach of terms, spin918 reserves the right to suspend a withdrawal request while an investigation is carried out. Users will be notified via email or live chat.

6 Bonus and Promotions Policy

6.1 Welcome Bonus

Eligible new users will receive a welcome bonus of 100% of their first deposit up to a maximum of RM1,000. This bonus is subject to a wagering requirement of 20 times the bonus amount received before any winnings from the bonus can be withdrawn.

6.2 VIP Programme

Loyal spin918 users are eligible to join the VIP programme, which consists of three tiers with different weekly cashback benefits:

• 🥉 Bronze — weekly cashback of up to 0.4%
• 🥈 Silver — weekly cashback of up to 0.8%
• 🥇 Gold — weekly cashback of up to 1.2%

VIP tier progression depends on wagering activity and user loyalty. spin918 reserves the right to modify or discontinue any promotional programme at any time, with appropriate notice given to affected users.

6.3 Bonus Abuse

Any attempt to manipulate the bonus system, including the use of multiple accounts, systematic hedging of bets, or collusion between users to obtain bonuses improperly, may result in bonus cancellation, withholding of winnings and/or account closure.

7 User Conduct and Responsibilities

Users agree to use the spin918 platform responsibly and to comply with all of the following rules:

• Not to use automated software, bots or any other technological means to gain an unfair advantage;
• Not to distribute viruses, malicious code or any material that could damage the spin918 system;
• Not to engage in any activity that could be categorised as money laundering;
• Not to misuse the live chat or support email with offensive, threatening or irrelevant content;
• Not to attempt to access another user's account without authorisation;
• To report any technical bugs or discrepancies in game scores or results to customer support promptly.

8 Responsible Gambling

spin918 is committed to promoting responsible gambling. We believe that gambling should remain a form of entertainment and not a source of financial or emotional stress.

This platform is for users aged 21 and above only. Registered users acknowledge that they understand the risks of gambling and are using it knowingly.

spin918 provides responsible gambling tools that can be requested through customer support, including daily deposit limits, betting limits and self-exclusion options for a specified period. If you need support, the spin918 team is available 24/7.

9 Account Suspension and Closure

9.1 At the User's Request

Users may request account closure at any time by contacting spin918 customer support. Any valid remaining balance will be processed for withdrawal once all outstanding wagering requirements have been met.

9.2 Action by spin918

spin918 reserves the right to suspend, restrict or close any account without prior notice under the following circumstances:

• There is suspicion of fraud or illegal activity;
• Breach of any provision in these Terms and Conditions;
• False or incomplete registration information;
• Failure to pass KYC verification within the stipulated period;
• Instructions from the relevant authorities.

10 Liability Limits

spin918 is not liable for any indirect, incidental or consequential losses arising from the use of the platform, including but not limited to:

• Service disruptions due to system maintenance or technical failures beyond spin918's control;
• Payment delays caused by third parties such as banks or payment providers;
• Losses resulting from unauthorised access to a user's account due to the user's own negligence;
• Any changes in laws or regulations that affect the availability of services.

spin918's maximum liability under any circumstances shall not exceed the total amount deposited by the user in the 30 days preceding the claim.

11 Changes to These Terms

spin918 reserves the right to modify, add to or remove any part of these Terms and Conditions at any time. Significant changes will be communicated to users via email or a notice on the platform at least 7 days before the changes take effect.

Continued use of the platform after the effective date of any changes means the user has accepted and agreed to the updated terms. It is the user's responsibility to review this page from time to time to ensure they remain in compliance with the latest version.

12 Contact Us

If you have any questions, concerns or feedback regarding these Terms and Conditions, the spin918 support team is available through the following channels:

• Live Chat: Available 24/7 directly on the spin918 platform
• Email: [email protected]
• Service language: Bahasa Melayu and English